Shipping Information
Fast, reliable, and transparent delivery — right to your doorstep.
How We Deliver at Elly’s Store
We ensure that every order is packed with care and delivered as swiftly as possible. Below is a detailed overview of our processing and shipping timelines.
Order Processing Time
Orders are processed within 1–2 business days after purchase. Weekends and holidays are excluded. Once processed, you’ll receive an email confirmation and tracking number.
Delivery Time & Cost
We partner with top couriers to ensure smooth delivery.
- UK: 2–5 business days (Free on orders £50+)
- Europe: 5–10 business days (£9.99 flat rate)
- Worldwide: 10–20 business days (calculated at checkout)
International Duties
Customs fees and import taxes may apply depending on your country’s policies. These are the responsibility of the recipient and not included in our shipping rates.
Multiple Packages
Your order may be shipped in multiple parcels depending on stock and warehouse location. Tracking details for each package will be provided.
Damaged or Lost Packages
If your package arrives damaged or doesn’t arrive at all, contact us within 7 days with your order number. We’ll investigate and issue a replacement or refund.
Need Assistance?
We’re always here to help. Reach out at support@ellysstore.com or visit our FAQ page for common questions.
